Application Support Specialist

The Application Support Specialist provides high-quality application support to users, ensuring efficient management of all requests or incidents reported by users by offering solutions adapted and customized to their needs.

Requirements:

• Technical skills: Microsoft Office, basic knowledge of databases (MySQL).
• Experience with ticketing systems such as GLPI or JIRA.
• Very good communication skills in English (oral and written); French is a plus.
• Bachelor’s degree in computer science, Information Technology, or a related field.
• Additional advantage: Experience in CRM expertise.

Responsibilities:

• Manages IT requests and incidents reported by the Service Desk or N1 support.
• Identifies and proposes efficient solutions for complex and atypical incidents.
• Develops productive and valued relationships with clients, team members, and stakeholders to facilitate activities.
• Monitors the platform to solve all requests and incidents according to SLA.
• Communicates in a positive, professional, and effective manner to resolve user requests.
• Ensures compliance with SLA requirements, deadlines, and role-specific procedures.
• Informs the direct manager of any blockages, resource unavailability, or risks related to deadlines and deliverable quality.
• Other job-specific responsibilities as delegated by the direct manager.

What do we offer:

• Opportunity to work for a worldwide company with offices in 9 countries. At VEO you get the opportunity to develop yourself in an international environment;
• Reward package that includes financial and non-financial benefits;
• You will receive a thorough training that will prepare you to get to know our processes by heart. You can count on permanent coaching and guidance by a leader;
• Involvement in cross-border projects at national and international level;
• A wide range of employment contracts and hybrid work schedules.