Customer service manager

ArtistOnGo
IT; 10–50 співробітників
Дистанційна робота
Повна зайнятість. Досвід роботи від 2 років.
Англійська — просунутий

Management of CRM
Communicability
Work with clients
Professionalism
Conflict settlement
Empathic
Motivated

Опис вакансії

About us

ArtistOnGo.com is a rental management platform designed for beauty and wellness professionals, as well as salon and suite owners. Our platform empowers beauty professionals and salons by providing them with all the necessary resources for finding the right match and managing day-to-day rental operations.

Salon owners can easily list their available rental chairs in under 30 minutes, requiring zero upfront investment. Beauty professionals, on the other hand, can discover salons that align with their specific needs, including location, pricing, ambiance, community, and amenities. They can operate their brands and businesses without any upfront investment or deposit, thanks to our flexible plans.

AOG is backed by marquee VC funds such as K50 ventures, Sandwith Ventures, AR Fund Investments, Inventus Capital Partners or SVQuad and industry leaders including Ilia Papas (Blue Apron), Alexandra Wilkis Wilson (Gilt), Pat Parenty (L'Oreal) and Tom Lee (One Medical), Anjali Kumar (You Tube).

At ArtistOnGo, we firmly believe that the future of beauty and wellness commerce will be greatly enhanced when every beauty professional has access to the resources needed to operate autonomously

The Role

As a Customer Service Executive, you will play a pivotal role in delivering exceptional service to hairstylists and salon owners using our platform. You will serve as the primary point of contact for addressing inquiries, resolving issues, and providing support to ensure a seamless experience for all users.

What You’ll Be Doing:

Serve as the main point of contact for hairstylists and salon owners, addressing inquiries, concerns, and feedback via various communication channels including phone, email, and chat.
Resolve customer issues and complaints promptly and effectively, demonstrating empathy and professionalism in all interactions.
Provide assistance with onboarding new users to the platform, guiding them through the registration process, and offering support as needed.
Train new artists and salons on the platform
Collaborate closely with internal teams including Operations, Marketing, and Technical Support to escalate and resolve complex issues in a timely manner.
Maintain accurate records of customer interactions, transactions, and feedback using our CRM system.

Qualifications:

3 plus years experience in a customer service or client-facing role, preferably in a fast-paced environment.
Must have previous work experience for a US company in a similar role
Excellent communication skills with the ability to effectively interact with diverse audiences and personalities.
Strong problem-solving skills with a proactive approach to addressing customer needs and concerns.
Must be Fluent in English
Must be comfortable communicating over the phone, email and text
Self-driven, motivated, and able to work independently

What You’ll Get:

The chance to transform an industry.
Entrepreneurial culture and working with leadership.
Opportunity to grow.
High incentives and equity.

Customer service manager

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