Andrii

Andrii Gaponenko
E-mail : [відкрити контакти](див. вище в блоці «контактна інформація») Website: [відкрити контакти](див. вище в блоці «контактна інформація»)
Phone : [відкрити контакти](див. вище в блоці «контактна інформація») Address : Kyiv, Ukraine

Work experience
Self-Employed January 2023 — Present
Independent Consultant
Consulted and guided 3 different businesses on sales operations, operational reorganization, and customer support.

FinTech

Reorganized operational structure in Sales in order to optimize costs, reach revenue targets and create a sustainable hiring flow for
the front office team.

Social Discovery

Developed internal operational processes, hiring funnel, and reorganized team structure to reach strategic objectives.

EdTech

Created, hired, trained and integrated customer support department; helped to reposition company-wide operational objectives to
reach round goals.

WealthRally January 2022 — December 2022
COO
I was contracted for this position with 3 specific targets: 1) implement a scalable operational structure, 2) launch 2 new revenue-
positive projects, and 3) help the CEO scale an existing business.

Analysed and improved existing operational protocols;
Created a new organisational structure according to the functional responsibilities of given departments in order to achieve
the business's goals and revenue plans;
Created and controlled the execution of business expansion plans;
Controlled and monitored the execution of budgeting plans;
Developed 2 in-house business projects from scratch to separate and fully independent businesses;
Controlled and improved day-to-day operational protocols;
Implemented regular operational management as a primary scaling tool for the business.

Upscale January 2021 — December 2021
Head of Operations

Helped to launch and manage projects from numerous areas (CPA, Call centre, Crypto exchange, CRM system) in all
aspects: sales, finances, processes, and hiring;
Evaluated, managed, corrected and created multiple operational protocols and processes to suit different agendas (sales,
marketing, billing, product development);
Helped to develop, train and grow existing teams as well as created new business units to optimize and power up human
resources;
Opened and managed 3 international offices (Mexico, Poland, Romania)

Neo Group May 2019 — January 2021
Operations Manager

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 Developed 4 separate projects from scratch and expanded them from 0 to 4 fully operating entities;
Created and monitored all related in-house processes (sales, customer support, billing, marketing and legal) till the self-
operating stage;
Researched, analyzed and tested several opportunities for the business to expand on a data-driven basis;
Hired, trained and onboarded a total of over 200 FTEs.

GBM Solutions November 2017 — February 2019
Sales Team Lead
Started as a sales agent and became the top performer within the first 3 months;
Promoted to Sales Team Lead in 6 months;

Managed a professional team of sales agents;
Helped the agents to develop their skills;
Conducted daily/weekly/monthly briefs;
Conducted daily/weekly/monthly performance reports;
Developed educational programs for the trainees;
Educated trainees and provided them with full guidance on their way to fully onboard to our team;
Reorganized CRM system.

DS Group Factor May 2014 — March 2017
Account Manager

Provided customer service and support to our existing customer base by developing trusted, advisory
partnerships;
Conducted in-depth discovery meetings, targeted at understanding, capturing, and identifying the complex business
requirements and operational objectives of the customer;
Acted as an internal project manager to ensure recommended solutions were delivered on time;
Delivered weekly project management updates to internal stakeholders and executives.

Education
MA International Relations January 2015 — June 2016
University of Westminster
London, UK

BA Political Science September 2010 — July 2014
National University of "Kyiv-Mohyla Academy"
Kyiv, Ukraine

References
References available upon request.

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